FAQ
WHO RUNS Fausto Ideeregalo?
The calavinidesign.com website is managed by Stea Arredamenti, located at Viale Giuseppe di Vittorio 41F, Bari 70124 Bari, Italy.
VAT number: 05405890723
REA:417122
WHERE DO YOU DELIVER?
We deliver exclusively in Italy.
We currently do not ship to other countries.
WHAT ARE THE SHIPPING COSTS?
For orders equal to or greater than €160, standard shipping is free.
For orders under €160, a fixed shipping cost of €15 is applied.
HOW LONG DOES IT TAKE TO PREPARE AN ORDER?
Orders are normally prepared within 1-3 business days of payment confirmation.
HOW LONG DOES DELIVERY TAKE?
After shipment, delivery is normally expected within 3-7 business days.
The total estimated time from payment confirmation to delivery is normally 4-10 business days.
WHICH COURIERS DO YOU USE?
Orders may be entrusted to DHL, FedEx, UPS or other professional couriers selected based on the product and destination.
CAN I TRACK MY ORDER?
Yes. After shipment, you will receive, when available, a code or link to monitor the delivery status.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa and Mastercard.
Payments are processed through J-Pay using the procedure available during checkout.
DO PRICES INCLUDE VAT?
The prices published on the website are expressed in euros (€) and include applicable VAT, unless otherwise indicated by current legislation.
CAN I CANCEL AN ORDER?
You can request order cancellation before shipment by promptly writing to info@stea-arredamenti.it.
We cannot guarantee the cancellation of orders already prepared or entrusted to the courier.
CAN I RETURN A PRODUCT?
If you purchase as a consumer, you can exercise the right of withdrawal within 14 calendar days of receiving the product, subject to legal exceptions.
WHO PAYS THE RETURN COST?
The direct cost of return is borne by the customer, except in the case of a damaged, defective, incorrect or non-compliant product.
For bulky products or those not returnable via normal postal service, the return cost may be higher than that of ordinary shipping.
WHERE SHOULD I SEND A RETURN?
The return address is:
Fausto Ideeregalo
Stea Arredamenti
Viale Giuseppe di Vittorio 41F
Bari 70124 Bari
Italy
Before shipping the return, we recommend contacting us at info@stea-arredamenti.it.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT?
Contact us at info@stea-arredamenti.it, indicating the order number and, where available, photographs of the product and packaging.
Products sold to consumers are covered by the legal guarantee of conformity provided for by applicable regulations.
HOW CAN I CONTACT YOU?
E-mail: info@stea-arredamenti.it
Phone: +39 0541 373102
Customer service:
Monday to Friday, 9:00 AM–6:00 PM (CET)