cancellation-policy

1. Order Cancellation Conditions

Customers may request an order cancellation up to 72 hours after the purchase is completed, provided that the order has not yet been shipped.

If the order has already been shipped or the 72-hour period has expired, cancellation will no longer be possible. After receiving the goods, the customer may exercise the right of return as provided.

Orders containing items made to the customer's specific request cannot be canceled once confirmed.

2. Cancellation Request Procedure

To request an order cancellation, the customer must follow the procedure below:

The customer must send written communication via email to customer service within the permitted period, indicating the order number and the cancellation request.

Customer service will verify the order status and confirm if cancellation is still possible.

The customer will subsequently receive an official cancellation confirmation or, if the order has already been shipped, instructions on how to proceed with the return.